Implementation Project Manager

Role Overview

• The Implementation Project Manager is responsible for leading the implementation of Contexture’s core products and services.
• Drive integrating HIE functionality within workflows.
• Responsible for vendor engagement and organizing Contexture staff in various implementation roles.
• Work with community participants in ambulatory and hospital settings to document current process workflows, identify benefits and improvements provided by an HIE, and re-engineer workflow based on selected Contexture product(s).
• Plan, schedule, estimate, forecast, coordinate, re-plan as appropriate, and manage delivery of all implementation deliverables through the entire life cycle.
• Monitor and report on the status of project efforts, including communicating risks, via weekly status reporting and provide problem prevention/mitigation.
• Become an expert in selected hospital/practice-based software functionality.
• Provide defect management based on user acceptance testing outcomes.
• Manage community and vendor relationships, including management of scope, expectations, status, and issue follow-up.
• Ability to interpret raw HL7 messages and raw XML data and troubleshoot issues through review of the raw data compared to clinical data visualization in the portal.
• Communicate technical issues in an understandable way to less technically savvy participants.
• Ability to be the technology expert in user acceptance testing, defect identification/remediation, and gaps in clinical data.
• Planning and executing user training and ongoing adoption support, ensuring that users are adequately trained, educated, and advised on the functionality, processes, and associated benefits.
• Troubleshooting and helping users rectify system issues.
• Work with community participants and vendors to establish network connectivity to Contexture HIE.
• Identify, prioritize, communicate, and drive resolution of critical issues and risks to mitigate negative impact to community satisfaction.
• Support Contexture’s Client Support Services team on post-production issues, as necessary.
• Effectively manage difficult situations with clear timely decision making as well as incisive and creating problem solving.
• Effectively self-manage through difficult and demanding situations with clear and timely decision making and incisive and creative problem solving.

Requirements

• Minimum of 3+ years of experience in complex healthcare software system implementations.
• Bachelor’s Degree in Information Technology, Business Administration, or another related field required; equivalent directly related work experience in IT project management in healthcare working with external customers may be considered in lieu of a degree.
• Strong knowledge of clinical workflow, ideally across healthcare providers and systems.
• End user training, both individual and classroom settings.
• Process & workflow mapping and redesign.
• Strong process orientation, problem solving and troubleshooting skills, and a firm commitment to quality.
• Ability to establish and meet deadlines in a fast-paced environment and work on a minimum of 15 implementations at the same time.
• A proven track record of successfully implementing projects using Agile methodologies with demonstrated experience in Agile Project Management tools such as Jira, Rally, VersionOne or equivalent.
• Outstanding communications skills, able to communicate with all levels.
• Ability to produce high levels of customer satisfaction and commitment.
• Ability to lead meetings attended by senior executives, manage expectations and drive consensus.
• Team Player, able to excel in unstructured and structured environments.
• Client-focused. Conflict management. Ability to understand the big picture while working at a detailed, task-based level.
• Strong interpersonal and negotiation skills, with a high degree of self-motivation and ability to work independently.
• Willing to travel within the state.

Benefits

• Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from Human Resources.