Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
Provide professional written communication, including follow-up and resolution emails
Process member requests efficiently while adhering to compliance, quality, and service standards
Deliver a consistent, high-quality customer experience aligned with business expectations

Strong verbal and written communication skills
Ability to navigate and work across multiple systems and tools simultaneously
Attention to detail
Problem solving and critical thinking skills
Must be able to successfully complete a background check
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router

Call Center Agent

Key skills