Key skills
Communication
About this role
Role Overview
- Support the design and implementation of client benefits strategies aligned with business needs and budgets.
- Provide clear guidance on plan structure, cost optimization, and employee experience.
- Prepare and manage benefit quotations with insurance carriers and providers.
- Analyze plan options, pricing, and coverage to support informed client decisions.
- Maintain strong relationships with brokers, carriers, and external partners.
- Coordinate benefits implementation within PEO environments when applicable.
- Ensure accurate configuration of eligibility rules, plan structures, and payroll integration.
- Oversee implementation and maintenance of health, retirement, and ancillary benefit plans.
- Ensure compliance with applicable regulations and internal procedures.
- Maintain accurate documentation, reporting, and audit readiness.
- Lead open enrollment and new-hire enrollment processes.
- Communicate plan options, timelines, and requirements clearly to clients and employees.
- Resolve enrollment issues promptly and professionally.
- Deliver excellent communication with both clients and internal teams.
- Demonstrate strong ability to explain complex benefits concepts in a clear, accessible manner.
- Provide responsive, high-quality client service throughout the benefits lifecycle.
- Maintain strong planning, tracking, and follow-up across multiple clients and timelines.
- Ensure high levels of accuracy, responsiveness, and service quality.
Requirements
- Experience in benefits administration, payroll, HR, or a related field.
- Familiarity with PEO environments and U.S. employee benefits.
- Prior experience working in a CPA firm or professional services environment is highly desirable.
- Excellent communication skills, with the ability to explain complex topics clearly to clients and internal stakeholders.
- Strong organizational and planning abilities with exceptional attention to detail.
- Experience working with international clients is a plus.
- Ability to manage multiple priorities in a fast-paced, client-service environment.
- French a plus.
Benefits
- Health Insurance paid 100% with HSA and FSA available.
- 401(k) plan with a 100% match up to 6% after 3 months.
- Unlimited paid time-off policy (with a minimum of 2 weeks / year to be taken).
- Transportation program (Commuter Benefits, Citi Bike membership offered).
- Work from home friendly.
- At the offices you will have breakfast in the morning, snacks in the afternoon