Support the successful implementation, training and launch of all merchants with Thanx
Manage all merchant deliverables during implementation, with a focus on thorough and timely follow up.
Manage integrated Thanx ordering experience and the relationship with ordering, POS, and agency partners during the implementation process
Develop and lead C-suite presentations to set expectations, outline the onboarding and implementation process, provide program recommendations, share best practices and strategize on future promotional planning
Build and maintain strong client relationships as an expert advisor and trusted advocate
Coordinate smooth account transitions with Customer Success Managers to ensure knowledge transfer and seamless merchant experience
Train merchant teams to promote the program and use our underlying platform to increase customer engagement
Proactively find ways to enhance and improve the onboarding process and Customer Success function
Possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business

2 Years of software/B2B onboarding/implementation/project management experience
Robust experience owning and managing multiple complex projects at once
A BA/BS
An understanding of startup or fast-paced environment and willingness to break through walls
Strong written and verbal skills and enjoy speaking to a crowd
Exceptional organizational skills and supreme attention-to-detail
A blended creative and analytical approach to problem-solving
Familiarity with conventional software
GoogleSuite and Excel (Basecamp, Airtable, Metabase, Salesforce, a plus)
Analytical skills and knowledge of SQL/Excel a plus

Implementation Manager

Key skills