Own the first 30-60 days of the post-sale journey, ensuring new and recently upgraded customers are set up for success.
Develop and execute tailored onboarding and implementation plans aligned with each customer’s business goals.
Identify customer priorities quickly and map them to Semrush product capabilities.
Drive adoption of key features to expedite value realization and deliver measurable early wins
Build strong relationships with key stakeholders quickly during onboarding to accelerate trust and time-to-value.
Act as a trusted advisor during onboarding by providing strategic recommendations and best practices.
Act as the voice of the customer within Semrush, advocating for improvements and enhancements based on customer needs and feedback.
Spot opportunities for deeper alignment between the customer and Semrush, including surfacing upsell opportunities and building on Sales-led conversations.
Work closely with Sales and Customer Success Managers to provide a seamless transition from sale to ongoing success.
Monitor onboarding KPIs, usage, and customer feedback. Share actionable insights with both customers and internal teams.

4–6+ years of experience in Customer Onboarding, Customer Success, Account Management, Solutions Engineering, or a related role.
Experience with enterprise customers in MarTech or SaaS is strongly preferred
Proven ability to quickly build trust and credibility with stakeholders at all levels, from hands-on practitioners to senior executives
Skilled at uncovering customer needs and designing tailored onboarding strategies that drive early adoption and measurable business value
Strong verbal and written communication skills, with the ability to translate complex product capabilities into clear, actionable outcomes for both technical and non-technical audiences
Adept at using customer data and insights to guide decisions, measure success, and identify opportunities for growth
Demonstrated ability to manage multiple onboarding projects simultaneously, ensuring timely delivery and consistent customer outcomes
Comfortable navigating ambiguity, working in a fast-paced global environment, and thriving through change

Onboarding Consultant – Onboarding Services Team

Key skills