Operations Support Specialist I

Role Overview

• Demonstrates our core competencies: Action oriented, change champion, customer-focused, developing self & others, and ownership
• Support PMs on parts quoting (CRM).
• CRM parts opportunity creation and maintenance
• Bookings and SN creation and tracking
• Manage all facets of parts shipments and returns and be the point of contact for Warehouse and Transportation requests
• Preparation of Hot parts repair turnover data
• Work/coordinate with LTSA Repair Program Manager and manage LTSA Brown/ Ref contract spares (Parts trac)
• Pre-outage planning support: Manage/update pre-outage prep sheet and ensure quality of the process.
• Support parts availability requirements and establish communication with PMs as well as order fulfillment, transportation, shipping and receiving and other teams as needed to ensure proper planning.
• Post-Outage planning Support: Collect and review post outage configuration records, closely work with Field Service Project Management, and LTSA PM for configuration records receivable and processing; Perform sanity checks before parts shipment (Blades and Nozzles)
• Support the review of LTSA Parts rotations quarterly and/or post outage
• Align SAP demand with parts rotations
• Work with LTSA PMs to log new items in the Warranty tracker.
• Generate invoices and credit memos to customer

Requirements

• Accredited degree from college or university; or equivalent combination of education and experience equal to four (4) years
• Ability to read, analyze, and interpret general business financial statements.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources; Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties; Maintain the highest degree of honesty and integrity at all times;
• Support ISO 9001 compliance and initiatives;
• Ability to travel 10%

Benefits

• Excellent Benefits (Medical, Dental, Vision & 401K Matching).
• Excellent development programs and advancement opportunities.
• Tuition reimbursement and on-the-job training.
• Paid vacation, sick time, and holidays.
• Committed to quality products and services.
• Great working environment and culture.
• Employee Appreciation Programs and Event.