Senior Director, Global Process Owner – Contracting

Role Overview

• End-to-End Process Ownership: Own and maintain global contracting process design, documentation, and governance. Ensure compliance with internal policies, regulatory requirements, and quality standards. Serve as the primary point of contact for process-related queries and escalations.
• Process Strategy, Optimization & Execution: Define and implement process strategies aligned with organizational and digital transformation goals. Drive standardization, simplification, and automation across regions. Benchmark against best practices and engage with external partners to ensure processes meet or exceed industry standards. Collaborate on cross-process initiatives (e.g., intake, orchestration, buying channels) to ensure contracting is integrated into end-to-end procurement transformation.
• Procurement Systems Implementation & Integration: Lead the selection, deployment, and optimization of digital contracting platforms (e.g., CLM systems, e-signature tools). Oversee integration of contracting systems with intake, sourcing, and downstream procurement platforms. Partner with IT and vendors to ensure seamless connectivity, data integrity, and system performance. Champion automation and digital workflows to enhance process outcomes.
• Performance Management: Define KPIs and monitor process performance, usability, and adoption. Make user experience (UX) and adoption explicit, measurable outcomes. Use analytics to identify improvement opportunities and sustain efficiency. Be accountable for process performance, user experience, and adoption globally. Track and report on performance metrics, driving accountability and continuous improvement.
• Governance & Risk Management: Establish clear decision rights and accountability frameworks. Monitor process risks and implement mitigation plans.
• Cross-Functional & Ecosystem Collaboration: Engage stakeholders across business units, functions, and geographies. Facilitate forums for alignment, decision-making, and best practice sharing. Partner with Legal, IT, Finance, and Operations to ensure seamless integration and compliance. Actively engage with external partners, industry councils, and benchmarking forums to bring outside-in innovation.
• Continuous Improvement, Innovation & External Leadership: Foster a culture of operational excellence and innovation. Implement feedback loops and leverage automation to drive continuous improvement. Maintain an active external presence—participate in industry forums, conferences, and professional networks to identify emerging trends, technologies, and best practices. Proactively seek out and introduce innovative solutions, ensuring the organization remains at the forefront of contracting excellence.
• Stakeholder Engagement & Change Management: Communicate process changes effectively and manage global adoption. Develop and deliver training and change management programs. Measure and improve user experience (UX) and stakeholder satisfaction.

Requirements

• Minimum education of a bachelor’s degree is required; master’s degree or MBA preferred.
• Minimum of twelve (12) years of experience in procurement, contracting, or process transformation.
• Strong understanding of contracting workflows, compliance, and automation.
• Proven track record in global process ownership and digital enablement.
• Experience implementing enterprise contracting platforms, advanced analytics, and process governance frameworks.
• Demonstrated ability to lead procurement systems implementation and integration.
• Excellent leadership, communication, and influencing skills in a global, matrixed environment.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short
• and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. *Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.