Provide accurate, clear, and complete information to customers regarding policies, coverage, billing, and claims
Respond to, route, and resolve inquiries via phone and email in a friendly, timely, and professional manner
Document all customer interactions thoroughly in our internal systems
Escalate complex issues as appropriate
Confidently discuss insurance products, coverage details, exclusions, endorsements, and claims processes
Communicate complex insurance topics in plain language to ensure customer understanding
Support both English
and Spanish-speaking customers with professional fluency
Maintain a strong working knowledge of Tint’s products, services, and policy guidelines
Partner with Operations to keep support tools and workflows up to date
Contribute to the development and refinement of support processes, documentation, and policies
Help scale best practices as the Customer Support function grows

Active P&C License
3+ years of customer support experience
1+ year of experience supporting insurance products (P&C preferred)
Professional fluency in Spanish, with the ability to discuss insurance coverage, policy terms, and claims processes confidently
Excellent written and verbal communication skills
Strong phone support and active listening skills
High attention to detail and strong organizational skills
Analytical mindset and problem-solving ability
Experience using tools such as Dialpad, HubSpot, Front, and Google Workspace

Customer Support Specialist

Key skills