Counter Sales Specialist

Role Overview

• assists customers in making product selections by asking questions and actively listening to identify customer needs.
• assists with system or product troubleshooting and answering technical questions.
• identifies alternate or substitute products to meet customer needs.
• answers incoming telephone calls and greets customers who walk in the store.
• handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts.
• enters sales orders into point-of-sale computer system for invoicing or cash payments.
• processes customer returns and warranties following company guidelines.
• follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates.
• proactively communicates with customers about any expected delays or issues with their order.
• develops good working relationships and rapport with customers.
• greets regular customers by name.
• educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply
• increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
• uncovers and communicates sales lead information to outside sales staff and management.
• prepares and issues sales quotes following company guidelines.
• follows up on quotes to secure sales.
• promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels.
• communicates unexpected increases or decreases in product demand and inventory to purchasing or management.
• maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from experienced staff members and factory representatives.

Requirements

• high school diploma or general education degree (GED)
• at least 2 years of related experience and/or training in the HVAC/R industry; or equivalent combination of education and experience.
• previous experience as a Sales & Service Associate in the HVAC-R or similar industry is preferred, but not required for this role.
• ability to provide consistent, professional customer service.
• ability to multi-task and maintain focus while prioritizing the needs of several customers at once.
• problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
• demonstrated understanding and application of effective sales strategies and techniques.
• skill in building long term customer relationships.
• ability to maintain a positive and friendly demeanor.
• general knowledge of HVACR products, concepts and the industry as a whole.
• skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.
• math skills, including ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.
• skill in using point-of-sale computer systems to locate information and process transactions.
• skill in using web-based tools to research product and information.
• ability to work productively in teams with a wide range of people.

Benefits

• competitive wage
• customizable plans for medical, dental, vision coverage, and options for alternative care.
• 3 weeks of PTO for individual contributors and 4 weeks for leaders
• 100% employer match up to 5% of base pay and immediately vests
• holiday pay for 7.5 holidays per year
• employer subsidized medical, dental, and vision plans.
• employer paid life insurance and long-term disability
• voluntary short-term disability, accident and critical illness insurance
• 24/7 access to virtual care/telehealth options, and parental time off
• flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• employee assistance program (EAP) for you, and your family
• coverage for chiropractic, acupuncture, and massage therapy services
• tuition reimbursement, up to $5,250 per year
• employee referral bonus program – earn up to $4,000 per year
• employee service milestone recognition program
• employee discounts on products & retail discounts
• variety of incentive plans for employees
• bi-weekly pay days on every other Friday