Lead a team of high-performing Risk Operations Analysts
Set an inspirational vision for the User Policy Operations organization and build the path to execute it both in the short-term and long-term
Futureproof our organization by proactively evolving our strategy to scale our operations, while also solving our day-to-day challenges with Stripe’s exponentially growing risk review volume
Collaborate with and influence Risk leadership and cross-functional Risk teams to pursue the highest ROI investments for our user experience, improve our internal processes, and build out our operations and production roadmap to deliver services at scale
Maintain oversight of the team’s operational performance as it relates to supportability workstreams, to ensure compliance with regulatory and financial partner expectations
Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
Define and manage core metrics, SLAs, and performance of the User Policy Operations team
Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders
Understand the risk tradeoffs between protecting Stripe and upholding what it means to be Users First; we’re ambitious with our goals and don’t believe you have to compromise on the user experience in order to effectively mitigate risk

2+ years of direct management experience leading, mentoring, managing and developing teams
Strong operational background and a track-record of making data driven decisions; experience with capacity planning, workforce management, and process implementation a plus
Detailed oriented and organized with the ability to reprioritize tasks on a weekly basis
Comfortable with navigating ambiguity and excited about creating innovative processes and solutions
Experience building strong cross-functional partnerships with product and engineering teams, and influencing product roadmaps
The ability and desire to challenge the status quo as a creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them

Manager, Strategic Supportability Operations

Key skills