Program Manager – Microsoft Dynamics

Role Overview

• As a Microsoft Dynamics Program Manager, you’ll lead the overall delivery of Microsoft Dynamics 365 CE Solutions including the design and development of the CE/CRM application components, manage project schedule, resources, risks and reporting.
• You’ll provide overall guidance and serve as an escalation point for the Dynamics development teams members.
• You’ll support customers and end-users to define their requirements based on the latest Dynamics 365 architecture to ensure success of the project.
• You will develop implementation plans and roadmap to set the standard for future development, and architecture that smoothly works with existing infrastructure without compromising security.
• Manages two or more small team of experienced consultants that include managers and experienced consultants
• Creates or improves processes, standards or operational plans that have long-term impact using detailed analysis, reasoning, and interpretation
• Leads team members to uncover and resolve highly technical issues, providing technical oversight and subject matter expertise
• Champions creative thinking and new idea development to adapt processes and generate new, viable solutions for clients
• Occasionally participates in negotiations with other leaders regarding operational issues
• Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis, and investigation to understand client’s organization
• Gather technical requirements and propose solutions based on client’s architectural and business needs
• Drive Dynamics CRM implementations through all project phases, including discovery, definition, build, test, and deploy.
• Lead data-centric discussions with the client through discovery meetings.
• Translate concepts into user flows, wireframes, system diagrams, and prototypes.
• Develop integrations and customizations to Dynamics CRM.
• Design and lead the system architecture process to create, define specifications for, and implement customizations for any custom code or data migration requirements.
• Present tailored demonstrations of the technology solution.
• Work with technology and business groups to define project specifications
• Develop technical solution designs and implementation plans and take full ownership of the Dynamics 365 solution
• Interact with both prospective and current customers during product demos/evaluations
• Enhance efficiency of development, testing and release process; develop tools and frameworks to ensure robust and high-quality delivery of Dynamics 365 Implementations
• Document technical risks and issues, and actively work to avoid, mitigate, resolve risks and technical debt
• Relay of the solution design to the development team and provide technical guidance during development of the solution to the development team.
• Travel to multiple customer locations for demos and meetings when required

Requirements

• Minimum of SEVEN (7) years of professional experience
• Minimum degree: US equivalent Bachelor's Degree
• US Citizenship is contractually required for this role
• Evaluate, design, and implement Microsoft Dynamics 365 business solutions, often working on-site to help customers deploy their solutions
• Experience translating technical information into easy-to-understand business concepts.
• Exceptional analytical and problem-solving skills
• Great interpersonal skills and can be collaborative
• Experience developing & deploying business applications using Microsoft’s Dynamics Power Platform
• Must have experience with full life-cycle implementation of Dynamics 365
• Must demonstrate knowledge and experience in ERP implementation principles, practices and methodologies

Tech Stack

• ERP

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend