Community Outreach – Business Development Lead

Role Overview

• Answer inbound phone calls, emails, and online inquiries with a focus on converting interest into enrollments.
• Manage customer inquiries and support requests, ensuring every family feels valued.
• Share successful enrollment techniques and tips with our CSR team.
• Maintain accurate customer records and follow up proactively with prospective leads.
• Proactively reach out to and build long-term partnerships with local schools, preschools, and community groups.
• Identify and coordinate opportunities for water safety presentations and local events.

Requirements

• High School Diploma or Equivalent
• Customer Service and/or Sales experience
• 1 year (preferred)
• Friendly, confident communicator
• Strong customer service skills
• Organized and self-motivated
• Comfortable using phone systems, CRM tools, and basic technology
• Bilingual English/Spanish preferred (not required)

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development