Plan, develop, organize, and write product documentation for both internal and external audiences
Generate documentation for print and online platforms to support internal teams and clients, ensuring consistency and clarity
Provide writing, editing, and documentation support to TAO team members and clients, leveraging AI-assisted tools to improve productivity and streamline processes
Prepare charts, graphics, and screen captures to illustrate technical material and support written content
Assist the TAO product development team with internal KPI metrics, using documentation to track and report key performance data
Support TAO customer demonstrations, including creating marketing materials and utilizing TAO’s internal data analytics platform to enhance the customer experience
Quickly learn and adapt to evolving customer use cases and adjust documentation and training materials accordingly to meet emerging needs
Grasp new product enhancements and modules through ad-hoc training sessions and job shadowing, ensuring a holistic understanding of TAO products and customer interactions
Create tutorial and key concept videos, including webinars for new product features and regular content updates
Meet critical project deadlines, maintaining high quality and accuracy in documentation even under tight timeframes
Other duties as assigned

Degree or certification in Technical Writing, English, Journalism, or another writing
or literature-related post-secondary program, or equivalent years of professional experience in technical writing
Proven experience working in a technical writer role, preferably within the software industry or financial services environment
Strong motivation and ability to quickly learn complex products and develop subject-matter expertise (SME) to accurately translate product functionality into clear technical documentation
Strong working knowledge of XML, HTML, and CSS
Proficiency with screen capture and documentation tools such as Snagit, Camtasia, ShareX, MadCap Capture, or equivalent tools
Demonstrated experience producing tutorials, animations, and video-based documentation, including walkthroughs and feature demonstrations
Proficient in Microsoft Office applications, including Visio, as well as Google Workspace tools
Experience using AI-assisted writing and content tools to support documentation creation, editing, and process streamlining
Strong attention to detail, editing skills, and commitment to documentation accuracy and consistency
Ability to manage multiple priorities, meet deadlines, and work collaboratively across technical and non-technical teams.

Technical Writer, Intermediate

Key skills