Key skills
PMPJiraConfluenceAgileScrumKanbanLeadershipProject ManagementOKRsChange ManagementProduct ManagementCommunication
About this role
Role Overview
- Design and implement a comprehensive Delivery Operating Model that scales across all product domains and teams, balancing agile principles with organizational governance needs.
- Establish governance frameworks including Planning Framework (annual, quarterly, sprint), Prioritization Framework, Estimation Framework, and Reporting Framework with detailed processes, roles, and decision rights.
- Implement and manage Product Development Lifecycle tooling (Jira, Confluence, reporting platforms), including workflows, custom fields, automation, and configurations that operationalize the Delivery Operating Model.
- Create detailed rollout and adoption plans for new frameworks and processes, including communication strategies, stakeholder mapping, training curricula, pilot approaches, success metrics, and feedback loops.
- Develop and deliver comprehensive training and coaching programs on frameworks, tools, and processes for teams, Product Managers, Engineering, and leadership to drive sustained adoption.
- Design and implement portfolio-level metrics and dashboards that provide leadership with real-time visibility into delivery health, capacity, risks, and business outcomes.
- Develop detailed process documentation, playbooks, and training materials that enable teams to work consistently and effectively across the organization.
- Assist leadership in prioritizing initiatives using data-driven frameworks and portfolio optimization techniques; enable transparent trade-off conversations using data and metrics.
- Build organizational capability through hands-on coaching, office hours, and enablement materials; promote professional development of Product Operations team members.
- Drive measurable improvements in delivery predictability, process consistency, data quality, and team productivity through continuous improvement practices.
- Translate operational metrics into business insights for executive leadership; design reporting frameworks that balance detail and simplicity.
- Ensure tools and frameworks enable teams rather than create overhead; continuously optimize based on team feedback, metrics, and organizational evolution.
- Act as a change agent to drive adoption of new operating models across the organization through enablement, not mandates.
Requirements
- Bachelor's degree in Business Administration, Computer Science, Engineering, Project Management, or a related field (or equivalent work experience) required; advanced degree preferred.
- 7+ years of experience in product management, program management, or delivery excellence roles with 3+ years in a leadership role focused on Product Operations, Process Improvement, Agile Transformation, or Delivery Excellence functions.
- Proven track record of designing and implementing operating models or delivery frameworks at scale across multiple teams and domains.
- Demonstrated experience creating detailed rollout and adoption plans for organizational process changes with measurable results.
- Deep expertise in Agile methodologies (Scrum, Kanban, SAFe, LeSS, Scrum@Scale) and how to tailor frameworks to organizational context.
- Expert-level proficiency with Jira and Confluence administration, including workflows, automation, custom fields, and Advanced Roadmaps/Plan View.
- Experience with portfolio management tools and techniques (portfolio Kanban, OKRs, strategic themes, WSJF, RICE).
- SAFe Program Consultant (SPC), Certified Scrum Trainer (CST), Jira Administrator, PMP, or Change Management certifications strongly preferred.
Tech Stack
- PMP
Benefits
- healthcare benefits (medical, dental and vision, EAP)
- competitive PTO
- 401k match
- parental leave
- HSA contribution match
- paid subscription to the Calm app
- generous external learning and tuition reimbursement benefits