Orchestrate Porting Workflows: Own the critical path of porting customers from other carriers, resolving technical blocks and ensuring zero downtime for the user.
Spearhead Voice Operations: Lead direct customer voice interactions to resolve high-stakes issues, eventually hiring and managing the team that handles this function.
Drive Mobile Quality Assurance: Act as a critical internal tester for our mobile applications, identifying bugs and providing feedback to ensure the app experience is as seamless as our porting process.
Build Scalable Solutions: Identify manual bottlenecks in the current process and collaborate with engineering to build automated, more efficient tools.
Advocate for the User: Provide direct input to engineering on trends impacting customers, ensuring our product evolves to meet real-world "in-the-field" needs.
Own the Outcome: Learn new operational processes rapidly and take full accountability for their success as Cape scales.

Strong Verbal & Technical Communication
The "Star Player" Mindset
Leadership Potential
Bachelor’s Degree or equivalent experience
Prior Experience
Bonus Points: Experience with carrier porting or telecommunications workflows, Experience with basic product quality assurance, familiarity with Linux, Experience working with the DoD/Government

Operations Analyst

Key skills