Handling a caseload of complex, high exposure, Personal and Advertising Injury Liability claims throughout the claim’s life cycle
Conducting investigations and analyzing and evaluating the information learned
Making coverage determinations and communicating written position(s) to insureds and other required parties
Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment
Presenting cases to management for expense or indemnity reserve authority above established authority levels
Developing and implementing resolution strategies to achieve high quality outcomes
Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review
Attending trials and mediations as necessary
Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives
Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
Providing support to field offices to assist field personnel with coverage and liability analysis, time limit demands, extra contractual exposure evaluations and other issues of complexity
Work with business partners to evaluate and address claim trends and developments
Address inquiries from agents and policyholders, providing superior customer service

Bachelor’s Degree is required, law degree a plus
Minimum of 7 years’ experience handling complex claims, litigated coverage and liability matters required
Candidate should be disciplined, results-oriented and able to focus on bottom line results
Superior analytical ability and organizational skills
Excellent oral and written communication skills
Excellent strategic thinking ability and execution skills
Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws
An ability to communicate thoughts clearly and concisely and to influence and persuade others
Superior interpersonal skills
An ability to exceed expectations and influence others to do the same

Claims Specialist

Key skills