Develop and maintain strong relationships with franchise dealers
Collaborate with internal teams to ensure timely delivery and execution of services
Analyze account performance to identify opportunities for growth
Partner with auto dealers to foster strong relationships
Support the sales team by understanding the products and services purchased by clients
Stay informed about industry trends and changes within the franchise landscape
Ensure a best-in-class customer experience by supporting onboarding
Utilize Salesforce.com to document and streamline the sales process
Effectively manage your time and activities to meet the needs of existing customers

Proven experience as an Account Manager or in a similar role, preferably within the automotive or franchise dealer sector
Over 5 years of experience in a franchise dealership or large-scale integrated solution software sales to automotive franchise dealerships
Strong customer-centric approach
Excellent communication and interpersonal skills
Ability to adapt to changing environments
Strong analytical and problem-solving skills
Proficient in technology and tools that drive the sales process
Availability to work extended hours and be 'on-call' after regular business hours as needed
High school diploma or GED required; a bachelor’s degree is preferred

Dealer Relationship Manager

Key skills