Senior Director, Client Partner

Role Overview

• Team Leadership: Lead internal teams across a portfolio of clients to ensure strategic alignment of partnership recommendations with client objectives. Foster trust with senior client stakeholders as their main point of contact and trusted advisor, proactively identifying opportunities to build and maintain strong relationships and influence change. Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise and in Tinuiti’s breadth of service offerings. Partner with internal leadership to escalate issues and facilitate timely resolutions.
• Channel Expertise : Leverage strong omnichannel knowledge (SEM, SEO, CRO, Social, Shopping, Display, etc.) to oversee development of strategic plans, ensuring clear alignment of channel recommendations with clients business goals.
• Team Development: Provide internal team with timely feedback, coaching, and evaluation of' goals. Conduct weekly 1:1 meetings with direct reports and regular skip-levels to offer ongoing support, ensuring team adherence to overarching Tinuiti KPIs, effective management of client relationships, and delivery of best-in-class recommendations. Be a team champion by fostering positive morale and team building opportunities.
• Business Acumen and Financial KPIs: Collaborate closely with Pod Leader to understand and achieve financial targets, ensuring efficiency within staffing plans as well as client margin. Actively define and drive growth and cross-sell opportunities within accounts.
• Innovation and Thought Leadership: Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations. Work with channel leads to propose and implement right-for-client cutting-edge tactics and technologies.
• Onboarding & Transitions: Oversee client onboarding, offboarding, and account transitions, ensuring seamless experiences for clients and maximizing account potential.

Requirements

• 12+ years of experience in Account Management or Client Delivery roles with a proven track record of leading accounts that manage a variety of channels and multi-million dollar budgets
• Management experience necessary.
• Expertise in a variety of data tracking platforms as well as audience research tools.
• Demonstrated success analyzing data and using analytics tools to drive marketing decisions
• Advanced computer skills including Google Suite, Microsoft Excel & PowerPoint
• Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.

Benefits

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.
• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
• Retirement: Match up to 4% of your contributions at 100% with immediate vesting
• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving
• Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
• Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources