Key skills
Leadership
About this role
Role Overview
- Responsible for directing the day-to-day activities for a unit.
- Manages approximately 10 FTEs.
- Oversee the daily activities of a unit of employees to meet the objectives of the assigned department.
- Direct staff in the appropriate techniques of customer service, collections or account servicing.
- Resolve disputed transactions in a timely and cost-effective manner.
- Compile month-end data for distribution to and decision-making by management.
- Serve as integral member of portfolio acquisition team, directing onboarding of acquired loans.
- Evaluate unit processes, procedures and policies routinely.
Requirements
- A combined total of 6 years of higher education and relevant work experience in a call center or bank operations environment, inclusive of 1 years' work leadership or supervisory experience.
- Excellent customer service skills with the ability to use tact and diplomacy.
- Strong knowledge of relevant spreadsheet, word processing, and presentation software.
Benefits
- Competitive benefits ranging from medical and retirement
- Forty hours of paid volunteer time each year