Manages multiple aspects of technology releases, ensuring the coordinated integration of applications and systems within various portfolio stream.
Serves as a subject matter expert while partnering with various teams to build release schedule and project plan/milestones for an application and/or project.
Leads the build and maintenance of the infrastructure for configuration and release management, for new or enhanced application systems.
Leads the quality check on change releases to ensure processes are following enterprise standards, guidelines and best practices.
Creates and maintains deployment plan success guides within segments and projects ahead of release execution.
Oversees configuration management procedures and processes.
Consults and collaborates with peers to provide oversight and ensure proper use of tools, methods and schedules to enable compliance with the change management process.
Executes change management processes appropriately.
Documents release management process improvement opportunities and ensures proper escalation as needed.
Mentors and trains others on release coordination, deployment, and overall best practices.

10+ year of experience in Technology Change environment preferred
Technical background with a mindset for change and process, SRE background a plus
Microsoft Office tools including Excel, Word, PowerPoint, and Visio
Proficient with Teams, Confluence, and Jira
Ability to build and maintain process mapping
Ability to manage process work efforts from gathering requirements to standing up solutions to support an IT Operations organization
Working knowledge of ServiceNow including report and dashboard generation
Proficient with ITIL principles
Highly organized, detail oriented, results focused
Excellent analytical, problem-solving, communication skills
Project management, leadership skills a plus
Software development skills a plus
Risk background a plus

Release Manager – SRC Process Team

Key skills