Develop understanding of customer business and strategic needs and priorities
Develop and deliver effective quarterly business reviews (QBR) at all levels of the organization up to c-suite
Deliver weekly, monthly and quarterly status and results presentations to internal and external stakeholders
Rapidly perform exploratory data analysis, generate and test working hypotheses, and uncover interesting trends and relationships to seek innovative solutions for 340B program optimization to maximize net benefit
Identify new opportunities with a One McKesson enterprise mindset on products and services, partnering with sales to aid in potential for contract expansion
Leverage technical tools and quantitative data to manage multiple customer portfolio contract success, high customer satisfaction and customer renewal
Prepare insights reporting, including analysis and research
Develop and implement client relationship management strategies
Act as subject matter expert on the assigned customer portfolio
Facilitate issues resolution through multiple channels within the broader McKesson enterprise
Manage special projects based on customer key initiatives

2+ years’ experience in customer service or account management
1+ years in healthcare technology
Proficient in the utilization of web-based training applications (WebEx, MS Teams, etc.)
Proficient in CRM software such as SalesForce
Proficient with all Microsoft Office Suite of products (Office, Fabric, PowerApps, Power BI, Power Reports)
Proficient in self-organization, motivation and execution
Working knowledge in data mining and analysis
4-year degree in related field or equivalent experience.
1+ years in compliance preferred
1+ year in government affairs preferred
340B ACE preferred

Strategic Account Manager

Key skills