Key skills
Critical Thinking
About this role
Role Overview
- Assist customers, loan officers and/or employee with various issues by phone
- Consistent execution of policies and procedures
- Work and clear loan exceptions
- Preparation of Loan documents
- Work with lenders and third party vendors to ensure all documents are produced accurately and in a timely manner
- Share responsibility for the completion of all departmental objectives
- Other job duties as assigned
Requirements
- Knowledge of loan documentation and lending practices
- Proficient in computer applications Microsoft Excel and Word
- High degree of speed and even higher degree of accuracy
- Able to perform in a highly sensitive environment, deal with confidential matters and meet deadlines
- Must be able to communicate professionally both verbally and in writing
- Knowledge of grammar and punctuation rules
- Critical thinking and reasoning skills
- Must demonstrate a business professional image and demeanor
- Must work well individually and with a team while maintaining a positive attitude
- Work well under stress and deadline while managing multiple tasks
- Must be flexible and able to work additional hours when crucial to the department
- Excellent work ethic
- Regular attendance and punctuality is an essential function of the job
- Knowledge of Laser Pro and Decision Pro (preferred)
- General understanding of BancFirst's products and services (preferred)
- Keyboard skills (preferred)
Benefits
- Excellent benefits
- Learning environment