Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up
Manage a case load
Monitor and document client progress toward service plan goals
Document all interactions with, or on behalf of, clients
Maintain familiarity with program resources available on
and off-site
Coordinate client services with other social service, mental health, medical, employment, educational, child care and other providers
Conduct regular case conferences with clients and service providers as required
Complete program reports on a monthly basis, or more frequently as required
Act as program contact person for inquiries concerning clients
Provide collaboration and support with securing benefits
Report to, and meet with, supervisor on a monthly basis
Conduct home visits and other field work, as required
Perform additional administrative duties as assigned
Assist with community events as needed and serve as a liaison with community vendors

High School Diploma with case management experience or Bachelor’s degree; preferred Family Development Credential (FDC) is required to obtain within first year of hire
Crisis prevention and mental health first aid training is required within first 6 months
Strong oral and written communication, time management and organizational skills are necessary
Proficiency in Microsoft Office suite and other standard business technology is required.

Case Manager

Key skills