Serve as a liaison between Sales and Operations to support efficient file flow and contribute to the improvement of regional processes and workflows.
Support load balancing and assist with managing processor and LOA pipelines to maintain efficient workflow distribution.
Proactively identify and resolve issues before they escalate.
Interpret and apply mortgage guidelines accurately.
Support deal structuring by reviewing income calculations and assisting with problem-solving and collaborative solution development.
Monitor tasks, maintain consistent follow-up, and ensure pipeline activities are completed accurately and on schedule.
Assist in de-escalating conflicts and facilitate solutions that support positive outcomes for all parties involved.

Experience in a mortgage operations, processing, underwriting, or sales support role.
Experience working effectively across Sales and Operations teams to support aligned goals and seamless collaboration.
Advanced knowledge of underwriting and mortgage guidelines, including agency requirements, investor overlays, non-QM programs, and internal policies.
Comfortable collaborating with cross-functional teams.
Skilled in maintaining attention to detail, task management, and organization.
Skilled in resolving conflicts and managing challenging situations with professionalism.
Skilled in communicating clearly, calmly, and effectively across departments.
Skilled in problem solving, applying critical and independent thinking to support sound decision-making.

Operations Manager – Eastern Region

Key skills