About this role

Assume ownership over parts related issues through various departments to achieve resolution and overall customer satisfaction
Receive and process post-award discrepancies, inquiries, and analyze customer issues
Participate in, attend, and prepare information for various meetings and informational events
Provide parts assistance on business products while keeping pace with new products and offerings
Actively work with internal peer and customer organizations including GPSC, Product Training, Sales, Quality, Production, Programs, Contracts, Accounts Receivable, and Engineering
Support sales goals and monthly sales forecast generation and analysis
Coordinate with customer and ensure optimal level of customer service across all Aftermarket channels by tracking back-order parts report
Lead continuous improvement projects, following through to completion
Complete leadership activities such as leading training efforts, schedule and coordinate team meetings, mentoring, assisting and directing team members in problem solving

Bachelor’s Degree in a related field
5 or more years of relevant experience in manufacturing, customer service, or supply chain
Ability to travel up to 10% of time

Senior Customer Advocate

Key skills