Customer Advocate – Level I

Role Overview

• Manage claims and monitor case status by confirming patient attendance with network providers, and addressing any concerns regarding compliance
• Properly update all case related data to MedRisk’s database/platform
• Track and relay authorization to our providers as directed by the clients with confirmations to the adjuster and NCM
• Be knowledgeable regarding the client’s unique needs and respond appropriately
• Build approachable, professional relationships with providers and referring customers
• Employee is expected to work a minimum of 60 tasks daily

Requirements

• Bachelor’s Degree preferred; impeccable customer service skills with 2-3 years of experience preferred
• Healthcare experience required; minimum of 1 year preferred
• Experience working with a US company (PH specific)
• Ability to work independently and multi task in a fast paced environment
• Detail oriented
• Excellent verbal & written communication skills
• Basic knowledge of Microsoft Word, Excel, Outlook and Zoom
• Computer skills in Windows environment
• Time management and strong organizational skills
• Adaptability
• Ability to receive constructive feedback
• Strong work ethic

Benefits

• Compliance with HIPAA and URAC guidelines