Provide Employee Assistance Program guidance and support to members and clients.
Receive and manage calls or secure chat contacts in a fast-paced setting using computerized records and call direction systems.
Greet and engage callers and identify needs.
Verify identity and demographics.
Explain EAP services and privacy.
Complete Risk Screening and intake assessments.
Give and facilitate referrals to EAP providers or other appropriate services.
Document all contacts clearly, concisely, and accurately.
Manage calls in a respectful, professional and efficient manner.
Work hours as scheduled to accomplish job functions and assigned tasks within approved work time.
Manage time and priorities effectively to meet quality and production standards as presented in goals for your position.
On call duties outside normal hours of operation as scheduled on a rotating basis.

Graduate degree in behavioral health discipline such as counseling, social work or related human services.
Proficiency using computers including electronic database and records systems, phone and call management systems, and general office programs or applications.
Minimum one year of experience in a Behavioral Health setting.
Experience doing intake screening, referrals, scheduling, case management, customer service or call center is desirable.

EAP Care Manager II

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