Solve the client's business and technology challenges by utilizing deep understanding of the NTC mortgage services product suite
Develop deep relationships within the client organization and build effective cross-functional teams across diverse stakeholder groups
Provide high quality 'trusted advisor' advice to customers
Manage programs/project performance from inception through deployment
Collaborate with clients and our go-to-market teams to provide thought leadership in devising state-of-the art solutions
Communicate and collaborate with senior leadership about client trends, business strategies and reporting
Direct, coach and mentor direct reports
Motivate with a positive approach and mentor department Leads.

Bachelor's degree or higher in business, or related studies required
Minimum 5 years’ experience in title, mortgage, or financial industry preferred
At least 2 years’ experience managing a team
Experience in Mortgage workflow technology, processes, and procedures.
Strong verbal and written communication skills.
Demonstrate an understanding of contracts, contract amendments, and negotiation tactics.
Adept at conducting research on project-related issues and products.
Able to learn, adapt and shift priorities, demands and timelines through analytical and problem-solving capabilities.
Document generating and print fulfillment experience.
Previous experience in managing relationships with C-level executives.
Strong management and leadership skills.
Commitment and ability to cultivate a diverse and inclusive work environment.

Relationship Manager

Key skills