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Tax Customer Support Representative – Seasonal at Peak Support | JobVerse
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Tax Customer Support Representative – Seasonal
Peak Support
Remote
Website
LinkedIn
Tax Customer Support Representative – Seasonal
United States
Full Time
1 week ago
Apply Now
Key skills
Communication
About this role
Role Overview
Answer customers' concerns in a quick and accurate manner via email and live chat
Provide product support without tax advice
Participate in meetings and provide feedback
Expectation to cover evenings and weekends on a schedule within the tax season
Requirements
3 years of experience in a customer-facing role
Proficiency with live chat and ticketing platforms
Strong ability to work within customer service metrics like CSAT and First-Time Response SLAs
Exceptional written communication skills
A proactive approach to sharing insights and suggestions
Prior tax experience
Comfortable working with Personally Identifiable Information (PII) and Tax Return Information (TRI)
Strong emotional intelligence
Strategic judgment when making decisions
Outstanding verbal communication skills
Benefits
Work from Home
Convenience of working from home with benefits of an established organization
Exceptional team and tremendous opportunities for growth
Apply Now
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