Tax Customer Support Representative – Seasonal

Role Overview

• Answer customers' concerns in a quick and accurate manner via email and live chat
• Provide product support without tax advice
• Participate in meetings and provide feedback
• Expectation to cover evenings and weekends on a schedule within the tax season

Requirements

• 3 years of experience in a customer-facing role
• Proficiency with live chat and ticketing platforms
• Strong ability to work within customer service metrics like CSAT and First-Time Response SLAs
• Exceptional written communication skills
• A proactive approach to sharing insights and suggestions
• Prior tax experience
• Comfortable working with Personally Identifiable Information (PII) and Tax Return Information (TRI)
• Strong emotional intelligence
• Strategic judgment when making decisions
• Outstanding verbal communication skills

Benefits

• Work from Home
• Convenience of working from home with benefits of an established organization
• Exceptional team and tremendous opportunities for growth