Accounts Receivable Specialist

Role Overview

• Execute daily collection activities, including sending emails and reminder letters, issuing statements of account, and making calls to resolve outstanding balances;
• Investigate and determine the root cause of short payments, overpayments, or other discrepancies;
• Manage and track disputes, chargebacks, and customer deductions, working to resolve them in a timely manner;
• Initiate third-party collection agency or legal endorsement for severely overdue accounts as directed by the A/R Lead.
• Analyze and reconcile individual customer accounts with discrepancies, using payment information, bank statements, and other data sources;
• Prepare and maintain a high-level view of the A/R aging report, collections report, and other ad-hoc cash-related reports as requested;
• Ensure the timely completion of all A/R-related month-end closing requirements.
• Coordinate with the Cash Posting, Invoicing, and Credit Memo teams to ensure accurate and timely processing;
• Collaborate with Customer Service and Program Management to promptly resolve customer disputes and invoicing issues;
• Assist the A/R Lead in coordinating with the BPO Partner to resolve queries and ensure smooth operations;
• Release sales orders from credit hold, following approval from the A/R Lead.
• Assist in the preparation of audit schedules and provide necessary documentation for both internal and external audits;
• Maintain compliance with internal controls, policies, and procedures related to invoicing, collections, and revenue processes;
• Uphold the organization’s value and integrity by maintaining the highest level of confidentiality with all sensitive information.

Requirements

• Associates degree in Accounting, Finance, Business Administration, or a related field; or equivalent experience.
• 3–5 years of experience in accounts receivable, billing, or a related finance function, preferably in a mid
• to large-sized organization.
• Strong understanding of accounts receivable processes and revenue cycle management.
• Experience with compliance and audit requirements related to financial processes and controls;
• High level of professionalism, integrity, and accountability in handling sensitive financial data.
• Proven ability to work with ERP systems (e.g., SAP, Oracle, or similar) and financial reporting tools;
• Proficiency in Microsoft Excel, including use of pivot tables, VLOOKUPs, and data analysis tools.
• Demonstrated ability to meet strict deadlines and manage multiple priorities in a fast-paced environment;
• Strong analytical and problem-solving skills, with a high level of accuracy and attention to detail.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across departments and with external stakeholders.
• Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

Tech Stack

• ERP
• Oracle

Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program