Partner Program Administrator

Role Overview

• Accurate data entry of sensitive client and Partner information.
• Represent the organization with a positive, professional attitude and appearance in all activities and communications.
• Handling inbound customer service phone calls and emails.
• Work with clients and affiliate partners to identify and resolve case issues.
• Work with affiliate partners regarding case assignment and client contact.
• Ensure compliance with company rules, policies, and regulations.
• Maintain quality through execution of various oversight programs.
• Perform several clerical and secretarial duties such as type, print or copy documents and reports.
• Perform other tasks as assigned as needed.

Requirements

• High School degree, or equivalent, required. Higher degree preferred
• Proficiency with the MS Office Applications
• 1+ year data entry experience
• Client facing resolution case management experience preferred