Bilingual Health Care Customer Service Representative

Role Overview

• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Investigating and responding to client enquiries as needed
• Entering and monitoring payment arrangements

Requirements

• 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• Strong organization skills. The ability to work on multiple tasks simultaneously
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Ability to work successfully and cooperatively within a team-based environment
• Bilingual candidates will provide additional support for bilingual calls.

Benefits

• Health, Dental, Vision, Life and Disability Insurance
• 401K w/employer match
• HSA/Flexible spending accounts
• Paid time off starting at 90 days
• Annual profit sharing
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
• Family Friendly Events
• Wellness Programs/Gym Reimbursement
• All necessary equipment and technical support provided