Lead a global team of implementation consultants delivering customer implementations with predictable execution and measurable outcomes.
Balance portfolio delivery leadership, customer relationship stewardship, people management, and operational excellence.
Strengthen customer satisfaction through proactive engagement, expectation-setting, and decision-ready status reporting.
Assign consultants to projects based on scope, expertise, complexity, and resource availability.
Drive adherence to implementation methodology, project standards, and best practices.

Proven leadership experience in consulting or professional services, including people management.
Track record delivering high-quality enterprise and midmarket SaaS implementations.
Strong customer-facing presence and ability to build trusted relationships at multiple organizational levels.
Proactive problem-solving and escalation management; comfortable leading through ambiguity and pressure.
Strong collaboration in dynamic, fast-paced environments with cross-functional dependencies.
Passion for innovation, process improvement, and operational excellence (Kaizen mindset).
Exceptional communication, interpersonal, and project management skills.
Self-motivated with a commitment to continuous learning and developing others.

Implementation Services Manager

Key skills