Manager, Digital Product – Operations

Role Overview

• Lead, coach, and develop Digital Product Managers and Product Owners.
• Set clear expectations, goals, and performance standards.
• Support career development and progression across product roles.
• Foster a culture of accountability, customer‑centricity, learning, and continuous improvement.
• Support hiring, onboarding, and workforce planning for the digital product team.
• Ensure each product has a clear vision, roadmap, success metrics, and accountable ownership.
• Partner with the Director to support prioritization and sequencing across the portfolio.
• Identify cross‑product dependencies, risks, and opportunities to optimize value delivery.
• Collaborate closely with technology, business, and operations partners to ensure alignment.
• Lead product intake, planning, and roadmap management processes.
• Lead portfolio planning deliverables and quarterly planning rhythms.
• Improve delivery predictability, cross‑team coordination, and operational efficiency.
• Support the execution of digital product strategy and compliance of the digital standards.
• Lead analysis and synthesis for multi-product strategic initiatives and emerging problem spaces.
• Prepare consumable insights, recommendations, and trade‑off options.
• Lead various product release communication and quality control with participants.

Requirements

• 8+ years of experience in digital product management, product operations, or related roles.
• 3+ years of experience leading and developing product managers, product owners, or similar roles.
• Experience working in complex, cross‑functional environments.
• Strong understanding of product discovery, delivery, portfolio planning, and Agile ways of working.
• Comfort using data and metrics to inform prioritization and performance discussions.
• Experience in regulated or complex industries (e.g., insurance, healthcare, or financial services) is an asset.
• Post‑secondary degree or diploma in business, technology, or a related field, or equivalent experience.
• Proficiency with tools such as Jira, Mural, Figma, Monday.com, and Microsoft 365.

Benefits

• Support a healthy work/life balance.
• Invest in your growth and expertise.
• Provide opportunities mentorship from across the organization.
• Be part of maturing our user experience practice.