Senior Director, Operations

Role Overview

• Manages the daily operations, and planning the use of materials and human resources.
• Provide leadership and individual motivation; recommend and implement policies and programs; allocate resources consistent with the budget and mission.
• Oversees the management of several individual centers within a geographic region.
• Manages supervisors in hiring, staff development, and site performance.
• Provides coaching, feedback and developmental action plans to site supervisors.
• Implements processes identified to improve the overall performance of individual site, overall customer service issues and drives overall efficiency.
• Solves problems effectively with an emphasis on developing productive approaches utilizing internal support functions.
• Identifies measurable performance standards to improve site performance.
• Provides reports on a (monthly/quarterly/ad hoc) basis with commentary outlining reasons for variance in data (productivity, service, etc.); develops and carries out an action plan for improvement.
• Understands the site’s challenges and productively facilitates communication and involvement of other functional areas (HR, IT, etc.).
• Reviews staffing model and recommends optional solutions to VP of Operations.
• Coordinates and communicates across remote sites and shares best practices with peers.
• Participates in client and/or site meetings, committees and task forces to support strategic initiatives and goals.

Requirements

• High School Diploma or Equivalent
• Previous medical industry experience required.
• Excel, PowerPoint, Word and Outlook skills required.
• Excellent written, verbal and presentation skills required.
• Demonstrated process or efficiency management.
• Ability to interact at all levels of the organization (both internal and external).
• Demonstrated strong leadership skills
• Previous experience managing remote teams.
• Demonstrated adaptability and ability to manage change.
• Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice, preferred.
• Prior experience in an Operations function with emphasis on budget and P& L responsibility.
• Demonstrated experience with medical information management systems preferred.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Remote work options