Responsible for study and PRR campaign specific training; liaising with internal stakeholders where required
Recognize, exemplify and adhere to ICON's values which center around our commitment to People Clients and Performance.
Expert knowledge of applicable ICON SOPs, ICH-GCP and applicable regulations
Expert knowledge of applicable ICON systems
Reporting on team and study PRR deliverables
Lead the development of training materials to support PRR, ASN and/or call center operations (Specific to department)
As needed provide oversight to more junior members of staff assigned to the study, this includes but not limited to delegation of tasks and ensuring accountability.
Communicate performance indicators of the department: number of leads, number of calls made, conversion rates to telescreen and booking, screen fail rate etc.
Ensure the integrity of the patient database(s) by performing quality control through automated reporting
Create a culture of process improvement with a focus on streamlining processes, adding value to our business and meeting client needs
Travel (approximately 20%) domestic and/or international and attendance at Bid Defense and Kick-off meetings as required.

Bachelor’s degree in laboratory sciences, biology, or a related field is preferred, with extensive experience in patient recruitment
Proven experience in managing patient recruitment operations, including staff supervision, workflow optimization, and quality assurance.
Strong knowledge of regulatory requirements and best practices in operations, with a focus on compliance and safety.
Excellent leadership and communication skills, with a collaborative approach to working with cross-functional teams and stakeholders.
Detail-oriented, proactive, and adaptable, with a commitment to driving continuous improvement and ensuring high-quality laboratory services.

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Manager, Patient Recruitment

Key skills