Senior Manager, Customer Research and Business Operations

Role Overview

• Gather customer intelligence and build assets for Go-To-Market and Corporate teams
• Lead the development and execution of the company’s market intelligence strategy for Americas region to monitor key trends, emerging opportunities, and potential threats
• Conduct in-depth competitive analysis—including business models, innovation pipelines, pricing strategies, and go-to-market approaches—to inform leadership decisions
• Partner with cross-functional teams such as Product, Marketing, Finance, and Corporate Strategy to deliver insights that drive growth and investment priorities
• Build and maintain dashboards, reports, and briefings for executives with concise and actionable insights
• Manage vendor and data relationships (e.g., syndicated data providers, research firms) to ensure high data quality and strategic value
• Deliver market forecasts and scenario planning analyses that support long-term strategic planning
• Summarize complex insights into clear narratives, presentations, and strategy briefs for a variety of audiences, including the C-suite
• Mentor and develop junior analysts, promoting best practices in intelligence gathering and business storytelling
• Partner with Go-To-Market, Commercial Finance, and Corporate Development teams as a trusted advisor
• Work side-by-side with Go-To-Market, Commercial Finance, and Corporate Development teams and leadership to evaluate M&A options, market whitespace, identify tradeoffs, estimate effort, and make recommendations where applicable
• Review and assess market models, pipeline designs, and competitor moves; identify risks and tradeoffs before they become headwinds
• Critique and challenge inflated estimates and oversimplified proposals; know when a 'simple' request is actually complex
• Guide teams toward pragmatic solutions when requirements are ambiguous or shifting
• Partner with executive and functional leaders to translate product management strategy into operational plans, goals, and execution roadmaps
• Lead planning processes, including OKRs, operating cadences, and reviews
• Drive alignment across cross‑functional teams to ensure priorities, dependencies, and tradeoffs are clearly understood
• Own reporting, and executive readouts; synthesize complex data into clear, decision‑ready insights
• Identify trends, risks, and opportunities through quantitative and qualitative analysis
• Proactively recommend actions to improve efficiency, growth, or customer outcomes
• Design, implement, and continuously improve operating rhythms (Weekly reviews, monthly reviews, exec reviews)
• Streamline processes and remove friction across planning, execution, and decision‑making
• Establish scalable mechanisms, frameworks, and governance models as the business grows
• Act as a trusted advisor and thought partner to senior stakeholders across Product, Sales, Finance, Marketing, and Engineering
• Lead complex, ambiguous, cross‑functional initiatives with no clear owner or precedent
• Influence without authority and drive accountability across diverse teams.
• Stay current on market trends; bring relevant innovations (e.g., market reports, knowledge graphs) to inform roadmap decisions
• Serve as a trusted advisor to business partners on what's emerging and what's hype.

Requirements

• Bachelor’s degree in Business, Economics, Engineering, Data Analytics, or related field (MBA or advanced degree strongly preferred)
• 8+ years of experience in market intelligence, competitive analysis, strategy, or management consulting
• Proven ability to translate market data into business impact and strategic recommendations
• Strong quantitative and qualitative analysis skills, with proficiency in tools such as Power BI, Tableau, or Excel
• Deep understanding of industry and competitive frameworks (e.g., Porter’s Five Forces, SWOT, market share modeling)
• Excellent verbal and written communication skills, especially in presenting to senior executives
• Demonstrated leadership in managing high-impact projects and cross-functional stakeholder engagement.

Tech Stack

• Tableau
• Go

Benefits

• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
• Employee Assistance Program: An Employee Assistance program is available to all employees.