The District Services Manager (DSM) plays a pivotal role in driving Services sales growth by cultivating and sustaining a strategic partnership.
DSMs oversee the entire lifecycle of Service Providers, including sourcing, onboarding, expansion, contraction, and termination.
Through the partnership review process, DSMs ensure alignment with business goals, service standards, and compliance expectations.
Research and review customer feedback to identify recognition and service improvement opportunities.
Schedule, prepare, and conduct Partnership Reviews and regular check-ins with Service Providers.
Support store relationships with Service Providers and resolve escalations related to service or compliance.
Execute comprehensive field oversight through regular job site and install inspections to ensure service quality.
Lead monthly compliance reviews and audit analysis to proactively identify risks and remediate underperformance.

Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Knowledge or experience in the retail store environment, home improvement industry or general construction industry.
Experience in residential remodel project management.
Demonstrated project management skills.
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
Excellent written and verbal communication skills.
High school diploma and/or GED required.
Bachelor's degree program or equivalent related field preferred.

District Services Manager

Key skills