Own the relationship with the local Independent Service Providers (ISPs) across multiple markets, supporting all categories of Installed Services Offering
Conduct regular B2B meetings, reviewing program metrics and performance relating to the Independent Service Providers
Develop and discuss improvement plans as needed to meet service and quality goals
Leverage centralized PROvider Experience Group to partner with on sourcing and ensure capacity to support sales
Supports and leverages centralized functions to ensure proper onboarding of new PROviders
Maintain and manage local third-party service provider relationships to support quality, service, and expense goals
Ensure third-party service providers are knowledgeable of all Lowe’s applications that pertain to the service provider relationships
Oversee service quality through regular interaction including jobsite inspections, service provider meetings, and customer satisfaction reviews

Bachelor’s degree in Business or Related field or equivalent years of experience in lieu of education requirement, if applicable
3 years Related industry experience (installation service or home improvement industry) in product Installation and financial acumen
3 years Demonstrated experience working with Independent Service Providers to deliver best in class customer experiences through oversight of program metrics
Active applicable Trade or Business License (e.g. General Contractor license, Lead Paint Certification)

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

Field Provider Manager

Key skills