Develops and discusses improvement plans as needed to meet service and quality goals
Maintains and manages the local third-party service provider relationships to support quality, service, and expense goals to support the National Installation Merchants category strategy
Leverages capabilities within the PROvider Experience Group to partner on sourcing, onboarding/upskilling, and engagement to retain Lowe’s third-party service providers by promoting Lowe’s business, building strong relationships, and being an advocate for the ISP’s
Works cross-functionally with Store based PRO Services Field Managers to resolve any customer issues related to the services providers and provides feedback on any store related execution issues that need addressed to aide in the success of the service providers
Offers expertise and support in the form of service provider network and competitive insights to local SSC for new programs and/or initiatives
Conducting regular B2B meetings, reviewing program metrics and performance

Bachelor’s degree Business or Related field or equivalent years of experience in lieu of education requirement, if applicable
3 years Related industry experience (installation service or home improvement industry) in product Installation and financial acumen
3 years Demonstrated experience working with Independent Service Providers to deliver best in class customer experiences through oversight of program metrics
Active applicable Trade or Business License (e.g.General Contractor license, Lead Paint Certification)

Field Provider Manager

About this role