Leading process definition, optimization, and alignment across ServiceNow ITAM solutions
Partnering directly with customer leaders to translate business needs into effective workflows and platform capabilities
Facilitate the definition and alignment of current processes toward improvement and recommended ServiceNow best practices together with Customer process owners, key Customer sponsors, and stakeholders
Advise the Product Owner(s) throughout the Engagement in Story creation and refinement, ranking, adherence to the desired process outcomes, and future roadmap plans
Support integration strategies that streamline data sharing and reporting across systems
Ensure process outcomes align with organizational goals and ServiceNow solution capabilities
Other duties as assigned

3-5 years in ServiceNow ITAM process design
Deep knowledge of ServiceNow ITAM modules
Strong workshop facilitation and stakeholder management skills
ServiceNow CSA and relevant ITAM certifications preferred
Strong interpersonal skills with a proven track record of providing excellent customer service
Excellent writing and communication skills with attention to detail
Bachelor's degree in a related field or an additional 4 years of related experience
U.S. citizenship is required due to government clearance

Senior Business Process Consultant

Key skills