Serve as primary day-to-day point of contact for assigned enterprise customers.
Partner with the Director, Enterprise Sales and Account Management to create account strategies and execution rhythms.
Execute rhythm of business customer-facing and internal motions to drive account strategies and service excellence.
Build trusted relationships with customer operational and commercial stakeholders.
Maintain deep understanding of customer clinical workflows, distribution models, and service expectations.
Represent Airspace with executive presence, logistics/MD expertise, and confidence in all customer interactions.
Provide regular, concise, proactive updates to Sales leadership on account health, risks, and opportunities.
Coordinate with Operations, DriverOps, and Support teams to drive fast resolution of critical service issues.
Travel to customer sites for new logo onboardings and major expansions when needed.
Monitor volume trends, pricing behavior, and margin performance.

5–10+ years of enterprise account management or customer success experience in a Med Device or similar healthcare company
Experience supporting large, complex B2B customers
Strong skillset with Excel, business intelligence tools (Looker, Power BI, etc.), and slides
Experience working with data to drive service improvements cross-functionally
Strong operational acumen and problem-solving skills
Comfortable managing escalations and difficult conversations
Operate with high ownership, urgency, and accountability
Maintain a strong point of view on what “excellent” looks like and actively drive toward it
Deploys growth mindset in everything they do and is eager for feedback
Experience in healthcare, medical device, logistics, or regulated environments preferred

Enterprise Account Manager, Medical Device

Key skills