Serve as the primary point of contact for a highly strategic single customer, affiliates, sponsors, partners, and athletes, managing ongoing communication and relationship coordination
Lead intake of customer, partner, and athlete requests, clarifying scope, requirements, timelines, and service expectations
Proactively communicate status updates, risks, and resolution paths to customers and partners
Manage intake workflows, project tracking, and cross-functional coordination with Sales, Operations, Finance, Legal, and Program Management teams
Support billing, invoicing validation, account reconciliations, and resolution of account-related inquiries
Develop and maintain account activity reports, intake metrics, and operational performance summaries
Provide light project management support for complex or multi-workstream initiatives
Maintain accurate account documentation, intake records, and compliance with operational requirements

Bachelor's Degree in Business, Engineering, Applied Science, Finance (Preferred)
3 years of related experience OR advanced degree with 1 year of related experience OR equivalent combination (Required)
Customer Engagement ability to manage professional relationships with enterprise customers, partners, and stakeholders (Required)
Strong capability to translate requests into structured operational workflows (Required)
Clear verbal and written communication with both external customers and internal teams (Required)
Ability to manage timelines, dependencies, and multi-team execution (Required)
Ability to resolve complex, non-standard customer and operational issues (Required)
Experience producing account activity reports and operational metrics (Required)
Proficiency in Microsoft Office, especially Excel, PowerPoint, Word, and reporting tools (Required)

Senior Enterprise Customer Success Manager

Key skills