Key skills
CloudPMPSFDCAnalyticsSalesforceCRMProject ManagementCollaborationSales
About this role
Role Overview
- Serve as the key Commercial Process & enablement analyst within the Pelvic Health Operating Unit
- Serve as the SME (Subject Matter Expert) of our commercial business applications within Salesforce.com for Pelvic Health
- Translate commercial processes into scalable, optimized workflows, by gathering requirements, process mapping, solution ideation, project management, cross-functional collaboration and process documentation
- Lead end-to-end process mapping, documentation, and continuous improvement initiatives across our commercial operations
- Facilitate workshops with commercial stakeholders to understand current workflows and convert them into optimized future-state processes
- Develop and maintain SOPs, process documentation, and playbooks to establish sustainable, repeatable, and scalable operational structures
- Manage the Sales Operations project portfolio, ensuring visibility, prioritization, and successful on-time delivery of key initiatives
- Support our CRM Program Manager with key functions such as Level 1 SFDC support, project execution and technology roadmap ideation, development, and enablement
- Collaborate with Training team to design and deliver Sales Process training content and tool utilization strategies
- Support evolution of sales methodologies, field productivity tools, and performance insights to create a more effective and efficient commercial engine
Requirements
- Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience
- Degree in Operations, Analytics, Information Systems, or related field (Nice to Have)
- Hands-on experience with CRM (Salesforce.com), ideally including one or more of the following: Health Cloud, Field Service Cloud, Sales Cloud, Service Cloud
- Demonstrated experience with process mapping, process documentation, and process improvement methodologies (Lean, Kaizen, Value Stream Mapping, etc.)
- Strong analytical skills with the ability to translate business problems into system and workflow solutions
- Experience in MedTech, healthcare, life sciences, or a complex commercial organization
- Experience with commercial readiness, sales enablement platforms, or territory/support operations
- Experience working closely with IT, developers, and field teams on CRM-based transformations
- Certifications in Lean Six Sigma and/or PMP a plus!
Tech Stack
- Cloud
- PMP
- SFDC
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)