Partner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices. This includes implementing safety protocols, managing cash operations, and overseeing stock and inventory management.
Ensure that all technological systems function correctly by troubleshooting issues and managing IT support tickets.
Maintain, teach and train employees on the coffee roaster, engraver, and the To-Go and tasting bar.
Manage the fulfillment of customer orders, including same-day delivery and online in-store pickups, ensuring that all services are executed efficiently and to the highest standards.
Continuously identify areas for improvement within operations to enhance efficiency, productivity, and customer satisfaction.
Ensure full compliance with health, safety, and environmental policies by conducting regular audits, inspections, and maintenance checks.
Guide, support, and coach the back-of-house team to deliver exceptional customer experience through adherence to operational standards.
Assist the leadership team with various projects and tasks as business needs arise, contributing to the overall success of the boutique.

High School Diploma or GED required
3+ years’ experience in retail or customer service industry related profession
Experience in operations or back of house preferred
Proven ability to effectively lead and influence people; leadership experience preferred
Process and detail oriented with a systematic approach to work
You will be an analytical problem solver; capable of identifying areas of inefficiency and creating solutions
Availability to work open and closing shifts, weekends, and holidays
Able to travel up to 10% for required meetings or training

Competitive Pay : Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.
Growth and Development : At Nespresso, you can build a career that aligns with who you are. Benefit from excellent training programs that empower you to take ownership of your career journey.
Caring Culture : Nespresso is known for a culture that inspires you to be, feel, and do your best. We offer a supportive and collaborative team environment, making working with us feel like a fresh cup of coffee – warm, welcoming, and revitalizing.
Purposeful Work : As a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.
A free Nespresso machine and coffee product allowance
401k with company match
Educational reimbursement
Health and mental wellness programs
DE&I resource groups
Commuter benefits
Pet adoption reimbursement
Employee recognition program
Discounts at over 2,000 companies (Incentives and/or benefit packages may vary depending on the position.)

Retail Operations Assistant Manager

Key skills