Take responsibility for the development and financial success of the department and functions under management
Drive positive change across all responsibilities and influence change broader than direct responsibility
Engage with other SHI departments to collaborate on growth, delivery, and quality strategies
Support and encourage the growth, training and personal development of team members
Achieve all financial targets
Control and manage operational costs
Oversee the customer engagement lifecycle and partner with SOS Customer Success to ensure customer value realization
Coordinating virtual teams and sponsorship of change implementation projects
Manage SOS Project Management function and team across multiple countries and times zones
Define, document and periodically refresh Project Delivery and Project Management processes, procedures and standards
Design and delivery meaningful project and financial management reporting and KPIs
Enhance and maintain SOS project management tools
When needed, manage complex customer engagements or internal projects
Ensure SOS engagements are conducted professionally, ethically, and in a manner consistent with SHI standards
Act as an escalation point for internal and external contacts
Support business development in new and existing accounts
Keep up to date with industry trends
Represent SOS and SHI at industry event, SHI summits and seminars

Completed Bachelors Degree or relevant work experience required
A minimum of 5 years of IT project management experience
A minimum of 2 years of experience managing a cross-organizational project management function
Ability to travel 20%

Health, wellness, and financial benefits to offer peace of mind to you and your family
Continuous professional growth and leadership opportunities
World-class facilities and the technology you need to thrive – in our offices or yours

Manager – Project Management Office

Key skills