Partner with internal stakeholders and engineering teams to capture technical details and translate them into clear, accessible content for technical and non-technical audiences.
Support program milestones by delivering accurate documentation aligned with project phases, go-live events, and change initiatives.
Build, organize, and manage the Knowledge Base to serve as a single source of truth for internal users, clients, and partners.
Use analytics and user feedback to continuously improve KB usability and content relevance.
Work closely with PMO leadership to ensure all documentation aligns with project governance frameworks and program-level deliverables.
Support program reporting needs by maintaining accurate document repositories, revision logs, and audit trails.

Bachelor’s degree in Technical Writing, Communications, Information Systems, or a related field.
3+ years of experience as a Technical Writer, preferably in the servicing, fintech, or financial services industry.
Demonstrated experience managing documentation and Knowledge Bases in tools.
Proven ability to work within Program or Project Management structures, aligning documentation with timelines, and governance.
Excellent written and verbal communication skills with an eye for detail, consistency, and clarity.
Ability to translate complex technical concepts into clear, actionable information for various audiences.

Technical Writer

Key skills