IT Knowledge Management Support – Technical Writer

Role Overview

• Develop, edit, and maintain technical documentation including standard operating procedures (SOPs), knowledge articles, system diagrams, configuration baselines, and release documentation
• Create and manage structured knowledge content supporting Enterprise Management (EM) processes, application packaging, configuration updates, and release validation activities
• Translate complex technical concepts into clear, concise documentation for technical and non-technical audiences
• Maintain documentation of repositories in accordance with organizational knowledge management standards and version control practices
• Support Change Advisory Board (CAB) processes by documenting change records, technical impact summaries, and release notes
• Ensure documentation reflects current configurations, STIG compliance updates, RMF-related control documentation, and system changes
• Coordinate with Systems Administrators, Engineers, IA Security personnel, and Architects to capture accurate technical details
• Support audit readiness by organizing and maintaining required documentation artifacts and evidence
• Assist in developing documentation templates, style guides, and governance standards to improve consistency and quality
• Participate in process improvement initiatives to enhance documentation accuracy, accessibility, and lifecycle management
• Perform additional duties as assigned in support of enterprise IT knowledge management objectives

Requirements

• Active Secret clearance
• Proven experience developing and maintaining technical documentation in enterprise IT environments
• Strong understanding of IT infrastructure concepts, including Windows enterprise environments, Active Directory, networking fundamentals, and system configuration management
• Experience supporting documentation within regulated environments (DoD, federal, healthcare, or similar)
• Familiarity with change management processes, release workflows, and configuration management practices
• Strong written and verbal communication skills with demonstrated attention to detail and accuracy
• Ability to organize large volumes of technical information into structured, searchable knowledge repositories

Benefits

• Professional development opportunities
• Health insurance
• Paid time off