Lead and supervise enterprise Voice, Data, and Video teams
Provide technical and operational leadership for complex, large-scale network integration and testing
Oversee network design, implementation, and day-to-day operations
Manage Network Operations Center (NOC) activities and performance metrics
Review technical deliverables for quality, compliance, and alignment with design standards
Ensure progress against established milestones, schedules, and service level agreements
Coordinate with stakeholders on network requirements, changes, and enhancements
Drive continuous improvement initiatives across network operations
Manage escalations and resolve complex, high-impact network issues
Develop and implement network operations strategies, standards, and best practices

Minimum 8 years of management experience in IT operations, service delivery, or enterprise support programs
Minimum 5 years managing programs with at least 50 personnel
Experience leading mission-critical IT systems implementation and operations
Experience delivering enterprise operations support services across multiple locations
Strong program management and service delivery oversight capabilities
Bachelor’s degree from an accredited institution or equivalent professional experience
PMP (Project Management Professional) certification (Preferred)
ITIL Expert or ITIL Strategic Leader certification (Preferred)

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Virtual health visits, commuter perks, pet insurance, and entertainment discounts
Annual performance reviews, tuition assistance, and internal career growth opportunities
Generous 401(k) matches, life and disability insurance, and financial wellness tools
Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts
Healthcare coverage, wellness programs, flu shots, and biometric screenings

Network Operations Manager

Key skills