Associate Director, Systems Operations

Role Overview

• Maintain and monitor progress on the Systems team roadmap, highlighting high-level initiatives and their alignment with Braven’s strategic goals.
• Provide dedicated leadership within the Systems team to drive internal processes, optimize workflows, and enhance operational efficiency.
• Track and report on key performance indicators (KPIs) for the Systems team, gathering and presenting routine data on operational efficiency, project health, and ticket resolution times.
• Assist in managing the annual planning and budget processes for the Systems function, coordinating data collection and documentation from department leads.
• Design and execute a process of cyclical reporting on Systems operations for central leaders, external partners, and the broader organization.
• Support operational governance and team culture by organizing, planning, and preparing materials for Systems-wide meetings, retreats, and cross-functional check-ins to drive alignment and clarity.
• Manage the Systems-wide calendar and communications flow to ensure all departments (IT, Engineering, Salesforce, Digital Product) are informed of priorities, projects, and deadlines.
• Act as the central bridge across Systems departments, identifying dependencies, resource conflicts, and alignment opportunities, and proactively resolving them in partnership with department leaders.
• Maintain and update internal process documentation and resources for the Systems team and its stakeholders.
• Lead the onboarding and offboarding process for Systems team members, ensuring all technical and operational needs are met.
• Act as a trusted liaison for the Systems function, translating priorities and operational realities across the organization and reporting on Systems operations to central leaders, external partners, and the broader organization.
• Serve as the central bridge across Systems departments, identifying dependencies, resource conflicts, and alignment opportunities, and resolving them in partnership with department leaders.
• Lead and facilitate Systems Team meetings and retreats, including monthly team meetings and cross-functional check-ins, ensuring alignment, clarity, and connection to Braven’s mission and vision.

Requirements

• Bachelor's degree
• At least 4 years of experience in an operations, project management, or administrative support role, preferably supporting a technical or complex function.
• Experience executing a mixture of defined and unique, non-routine tasks.
• Fluency in Google Suite (Docs, Sheets, Slides).

Preferred Qualifications

• Demonstrated commitment to building strong and welcoming cultures that help to develop others.
• Exemplification of Braven’s core values.
• Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population.
• Experience in the education, government, or nonprofit sector.
• Experience with a CRM system like Salesforce or similar.
• Experience with project management tools such as Asana or Jira.
• Strong verbal and written communication skills with the ability to adjust style across different audiences.
• Strong organizational skills with a proven ability to create and execute project plans with high attention to detail and meet deadlines.
• Comfortable seeking out, receiving, and implementing constructive feedback; demonstrating a commitment to continuous learning and improvement.

Benefits

• Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
• Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
• Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
• Coverage of 85% of health insurance premium for employee and dependents
• 12 weeks of paid parental leave
• A one-month paid sabbatical after 4 years on staff